On-line Support Form Reply within one working day Forum MSN- /Skype -qnapskype Telephone #6ĥ Access to QNAP Device In order to investigate issues, provide setup guidance or to troubleshoot reported problems, QNAP support technicians may require access to customer’s QNAP device or Windows/Mac desktop In order to allow QNAP to connect the NAS to check, user need to allow QNAP to access the NAS through web administration page ( default port 8080) or command console ( by ssh port 22 or telnet port 13131) If the QNAP device is behind NAT router/firewall, user need to open the ports for incoming connectionĦ Access User’s Desktop If the problem is relative to working with Windows / Mac desktop, or users don’t know how to open incoming port on NAT router/firewall, user can allow us to connect the desktop QNAP recommend using Teamviewer Other methods are also possible, like Logmein, showmypc, Windows Remote Desktop, VNCħ NAS Hardware Checking Some QNAP NAS provide VGA port on the back. 2 Introduction How to find QNAP Products relative information Web SiteĬompatibility List - On-line Tutorial – Comparison table – Forum –
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